STUDENT GROUP-
STUDENT NUMBER-S25490
STUDENT NAME-PARMINDER KAUR
COMMUNICATION AND COMPUTER SKILL
Q.1 Communication is an interactive process. Briefly explain.
Answer-Communication is a main way to express our view as speaker to a receiver.
Communication is the transfer of meaning. It is a process that contains messages. These messages are covering a context according our ideas and thinking. It is a result of interaction of people that processes communication. It is a successful way to define our-self. Face to face communication skill is more important to express our emotions in reality. People places meaning and structure on the variety of message received from other.
Communication process has seven elements that are written below-
1. Sender
2. Message
3. Receiver
4. Feedback
5. Channle
6. Context
7. Interference
Sender and receiver understand the same information as result of communication. Each of the channels of communication requires skill suited to the three types of communication like verbal communication, nonverbal, graphic are used to send message. Perception has a significant influence on communication. Every receiver understands about any types of message according their experience, attitudes or expectations. Feedback is showing the reaction done by receiver. These messages are sending by conversation, letter, telephone and other means of media. Some times interference creates misunderstanding between sender and receiver. Even then communication is a perfect way to live in touch of others.
Q.2 Define and given an example of verbal, nonverbal and graphic communication.
ANS-Communication is a way to express our feelings and ideas. People who are communication-oriented are often successful at work. Communication lets us learn more about ourselves and world around us.Channle of communication require skills suited to the form of communication that sends the message. Communication skills are dividing into three forms;
1. Verbal communication
2. Nonverbal
3. Graphic
These are forms of communication send messages through the various channels. These are explain below-
1. Verbal communication-It is one way for people to communicate face to face. It is spoken, oral and written way to communicating It makes the use of words, vocabulary, numbers and symbols. Verbal communication is form of spoken words two or more people. Some key components of verbal communication are sound, words, speaking and language.
2. Nonverbal communication-It is usually understood as the process of communication through sending and receiving message. It is sent by any means other than words or graphics. Nonverbal communication is occur in oral, written and graphic communication. The components of nonverbal communication are including body language, expressions.
3. Graphic communication-It represents the ideas and relations with shapes diagrams and lines. It can express both verbal and nonverbal components –for example ‘No Smoking’ signs displayed in public places.
Q.3 a. Define the terms ‘sender’ and ‘receiver.
A Sender- Senders are individuals who react to situations from a unique vantage point, interpreting ideas and filtering experience through their own perception. The sender encodes an idea and feeling in words or signs that the receiver will recognise and transmit this message to the receiver.
B Receiver – Receiver interprets the message to achieve understanding. Then receiver is also acting as an individual form a unique vantage point interpreting the idea according to the particular personal perception of the message. This perception is according to the receiver’s unique background of experience attitudes, beliefs etcetera.
C .Message-Message is an object of communication. It is something that provides information and it cans information itself. Message is the idea or feeling transmitted from sender to receiver to achieve understanding .It works as a connection between both. Instant message and e-mail are examples of computer software designed for delivering human readable messages from one person to another.
D Feedback-Feedback is a constant result of information as people interect.Feedback describes the situation when output from an event in past will influence the same in present or future. It encouraging the speaker to continue, listeners respond in a way that show their comprehensive and acceptance or non acceptance of the message feedback is an essential part successful communication.
It shows the receivers response to senders message.
The main elements are –1give the communication continuity.
2 Misunderstanding of message.
3 More discussion
Feedback the need of sender and receiver. It is important to the speaker to determine how the message is being received helps receiver’s understand how their behaviour affects other. So the ability to provide acceptable feedback can assist the development of good working relationship and productivity of business.
Q.4-A --Define Perception- It is a significant influence on communication. It is useful to look closely at it. The way of perceiving message may be different of sender and receiver. It is a way people understand their environment. Perception is a scholarly journal experimental result over human, animal, and machine perception. Each individual’s perception is influenced by their life experience, attitude, feeling, beliefs and expectation. For example one person may perceive the colour white as peaceful and comfortable, while an other person may perceive the colour white as formal or past fashion.
B—List the four factors that may influence the perception of the sender or receiver of message.
ANS Perception has an important effect on communication. Every one’s perception is influenced by some elements that are written below-
A Self concept- it shows our personal ideas about any thing.
B Family-This affects our way of understanding.
C Culture-behaviour and values
D Communication skill- it shows our attitude, respect.
Q.5 a List four different types of communication.
B Define there and example of each.
ANS—Communication is a main way to express our views. There are four types of communication are given below and define
A verbal-It is one way for people to communicate face to face. It makes the use of words vocabulary, number and symbols. Some key components of verbal communication are sound words speaking and language.
B nonverbal—It is usually understand as the process of communication through sending and receiving message. It is sent by any means other than words and graphic. For example it is including body language and expressions.
C graphic—it represents the ideas with shapes in diagrams and lines. For example ‘No Smoking’ sign displayed in public places.
D interpersonal—it expresses our self. Ideas are related to our personality.The primary skill are reading, listening and speaking .people can share ideas and feelings.
Thursday, August 6, 2009
309J_PARMINDER_S25490
GROUP NO.309J
STUDENT NOMBER S25490
STUDENT NAME PARMINDER KAUR
COMMUNICATION BARRIERS
TASK
1. Michael works as a sales representative in the New South Wales showroom and warehouse of the Wood Panel Division of a large Australian company, Woodstone.Senior buyers for large kitchen joinery firm based in Queensland and Victoria visit the New South Wales showroom and show a keen interest in the new products. Michael is able to make further contact with his client firm by letter, telephone or personal visit.
(A). Outline the advantage and disadvantages of the three possible channels of communication.
Ans-Advantages of letter
1 visual information is included
2 it does not use any electronic means so it is a lot cheaper
3it is enables long distance communication to take place
4 a written record of the message will be kept
Disadvantages
1 some times it can take long time to deliver
2. it can be lost and can be opened and read or sent to a wrong address
2. Telephone- in the industrialized world telephone is ubiquitous. it makes direct communication between any two people at any where.
Advantages of telephone communication
1. It is much faster than older method of letter
2. It is electronic it would not take your much money nor waste your time
3. As a knowledge based it also can be used a entertainer, can do shopping and banking
Disadvantages of telephone
1. some times our data can stole
2. It also can uses forbad task
Personal visit
Advantages
1You can under stand the mood and background of the person
2face to face communication collects personal identifiable information
3. Can build lasting and effective relationship, and eliminate confusion
Disadvantages
1. interviews are the geographically limitations they may impose on the surveys
2Difference in question method take much time
(B) Decide which of them Michael should use for the first follows up contact with this potential client. Give reasons for your choice of channel.
Ans Michael works as sales in a showroom. So he can communicate with his clients very well. It is more important skill. In this way he cans discussions to exchange ideas on how to solve them. He can also get extensive knowlegeabout the market. He can understand the mood and behaviour of clients, build effective relationship too. So personal visit is most important way to contact with potential clients.
2. (A) One of the most important skill that cans any person in an organisation needs the ability to communicate. Without communication your other skill are less useful. Explain the meaning of this statement.
Ans communication is an essential part of human interaction. it is useful to make harmonious relationship with others. Easily build good relation with clients, collouges etc.it is important to close the gap between the cultures. It has been heavily discounted in any kind of formal education that we under go. It is too important in life and to earn money. it is main way to express our view .it is successful way to express our self.
Without communication skill we can not prove our other skill before any other person .we feel shay and never try to contact with strangers. it shows the lack of confidence. Even then we have good skill to promotion but our breakdown of communication process. So communication skills are more important.
(B) Should an organisation train its staff in work place communication? Give reason for your answer.
Ans workplace that provides a product or service to other must operate with other people’s interaction with clients, customers, staff and the member of an organisation required communication and will succeed if the communication is effective. It plays an important roll at workplaces. It occurs for a number of direct or indirect reasons. It is necessary for passing information between the people working in the same place. And staff ability to communicate is reflected by the range and quality of their communication skills. So communication written, spoken and non verbal should be used by leaders and managers for evaluating performance directing staff and motivating others.
Q3-Working in groups of three
(A)-list of three statements that you have spoken or written that was insensitive to the receivers felling.
Ans 1 Two person are taking first “once I caught a thief”
Then other start looking at flying birds
2 Ram says “who is she”
Sham says “girl”
3. Host “ohey go and take a glass of water”
(B)- Discuss the short of communication barriers caused by each of these statements.
Ans 1.communication brake up because of second person’s inattention
2. Same reciver’sinattention
3. Lack of respect of sender’s behaviour
(C)-Restate to the people you are working with each of your three statements in a more sensitive way and ask them if they think the new version should be more effective.
Ans 1.second person can ask him how it happened.
2. Sham can say I do not know her.
3. Host can say “please give me a glass of water’.
In this way they can continue their communication
(D)-Discuss three ways in which communication barriers can effect interpersonal communication.
Ans 1. Difference in perception.
2. Confustion
3. Lack of information
Q4-Two colleagues Mary and David meet in David’s office to discuss the introduction of new software package on the agenda at tomorrow’s staff meeting. As they talk through the procedure to introduces this package to other staff.
A-identify the communication barriers that occur and explain briefly in two paragraphs how they contributor to this misunderstanding between Mary and David.
Ans David and Mary are discussing, then more channel and inappropriate of timing occur. It creates the misunderstanding between David and Mary.
To improve this misunderstanding they start their discussion once again and decide that Mary will present the procedure.
B-list two sources of noise of initial planning meeting.
Ans telephone and taking with another person.
C-How could Mary and David have dealt with the noise of interference in their planning meeting?
Ans Then Mary has provides the solution for problem, and both resume their discussion.
Q 5-In a group discussion presents your point of view on the following
A-Why is good communication so important in the workplace.
Ans communication is necessary for passing information between the working people in the same workplaces. At workplace staff’s ability to communicate is reflected by the quality and range of their communication skill. Communication provides the means, their motivation provides the willingness and communication skill provides the capacity. So interact with clients, customers and with other staff members workplaces requires communication skills.
B- What is the relationship between the message and the channel?
Ans Message is the idea or feeling transmitted from the sender to receiver. So it is a connection between sender and receiver. Channel is a technique used to convey a message for example telephone, letter, radio etc. Channel works as a vehicle for the message. It transports the messages between applications across remoting boundaries. A channel can listen on an end point foe the inbound messages send out bound messages to another endpoint.
C- How is feedback transmitted in non verbal communication?
Ans It is essential part of effective communication. It is the receiver’s response to sender’s message. Face to face communication provides immediately feedback and it is richest information medium because it includes many information channels available like voice, eye contact and body language. In this way some messages transmitted in nonverbal communication.
D- What are two factors that influence a person’s perception of the message?
Ans A person’s perception is influenced by experience attitudes and beliefs and range of expectation. Some times feedback and context or setting of communication affects a person’s perception.
E-How does noise effect communication?
Ans Noise interrupts the message or communication flow between sender and receiver can lead to misunderstanding or ambiguous communication. These communication barriers can be caused by sender, receiver, and lack of feedback and other elements of communication. But sometimes it distorts the intended message.
F- Communication is a learnt behaviour. Do you agree or disagree or why?
Ans communication is a learnt behaviour. Human communication verbal and nonverbal is based upon culture expectation and learnt behaviour. It controls and limits on human freedom, all kind of institutes and in politics.
G- Why is it important for both sender and receiver of a message to have empathy for the other persons?
Ans It means the feeling are same of sender and receiver. It is the ability to put one self to an other person’s place and understand the emotions thoughts and motives of another person.
Q 6- Checking what the other person said?
A- Work in groups in three {A, B, C}
1-persons A and B are to discuss a topic of interest by taking opposite sides. Person C is the observer
2person A opens the discussion .person B gives feedback to person A by summarising what person A has said before giving the opposite view. Person a summarises what person B has before person A continues with their opposing view.
3 continue this for 10 minutes when person C believes that either person A or B has not summarised the other person’s point of view accurately person C can give feedback to bothy A and B.
ANS (A) Group of three A and B are discussing opposite side of topic and C is observing .A starts the discussion and both gives feedback to each other. Then an other person observes that C can give the feedback.
B. After 10 minutes discuss the advantages gained by checking what the other person said.
Ans (B) An other person said that person C can give the feedback to both A and B.
GROUP NO.309J
STUDENT NOMBER S25490
STUDENT NAME PARMINDER KAUR
COMMUNICATION BARRIERS
TASK
1. Michael works as a sales representative in the New South Wales showroom and warehouse of the Wood Panel Division of a large Australian company, Woodstone.Senior buyers for large kitchen joinery firm based in Queensland and Victoria visit the New South Wales showroom and show a keen interest in the new products. Michael is able to make further contact with his client firm by letter, telephone or personal visit.
(A). Outline the advantage and disadvantages of the three possible channels of communication.
Ans-Advantages of letter
1 visual information is included
2 it does not use any electronic means so it is a lot cheaper
3it is enables long distance communication to take place
4 a written record of the message will be kept
Disadvantages
1 some times it can take long time to deliver
2. it can be lost and can be opened and read or sent to a wrong address
2. Telephone- in the industrialized world telephone is ubiquitous. it makes direct communication between any two people at any where.
Advantages of telephone communication
1. It is much faster than older method of letter
2. It is electronic it would not take your much money nor waste your time
3. As a knowledge based it also can be used a entertainer, can do shopping and banking
Disadvantages of telephone
1. some times our data can stole
2. It also can uses forbad task
Personal visit
Advantages
1You can under stand the mood and background of the person
2face to face communication collects personal identifiable information
3. Can build lasting and effective relationship, and eliminate confusion
Disadvantages
1. interviews are the geographically limitations they may impose on the surveys
2Difference in question method take much time
(B) Decide which of them Michael should use for the first follows up contact with this potential client. Give reasons for your choice of channel.
Ans Michael works as sales in a showroom. So he can communicate with his clients very well. It is more important skill. In this way he cans discussions to exchange ideas on how to solve them. He can also get extensive knowlegeabout the market. He can understand the mood and behaviour of clients, build effective relationship too. So personal visit is most important way to contact with potential clients.
2. (A) One of the most important skill that cans any person in an organisation needs the ability to communicate. Without communication your other skill are less useful. Explain the meaning of this statement.
Ans communication is an essential part of human interaction. it is useful to make harmonious relationship with others. Easily build good relation with clients, collouges etc.it is important to close the gap between the cultures. It has been heavily discounted in any kind of formal education that we under go. It is too important in life and to earn money. it is main way to express our view .it is successful way to express our self.
Without communication skill we can not prove our other skill before any other person .we feel shay and never try to contact with strangers. it shows the lack of confidence. Even then we have good skill to promotion but our breakdown of communication process. So communication skills are more important.
(B) Should an organisation train its staff in work place communication? Give reason for your answer.
Ans workplace that provides a product or service to other must operate with other people’s interaction with clients, customers, staff and the member of an organisation required communication and will succeed if the communication is effective. It plays an important roll at workplaces. It occurs for a number of direct or indirect reasons. It is necessary for passing information between the people working in the same place. And staff ability to communicate is reflected by the range and quality of their communication skills. So communication written, spoken and non verbal should be used by leaders and managers for evaluating performance directing staff and motivating others.
Q3-Working in groups of three
(A)-list of three statements that you have spoken or written that was insensitive to the receivers felling.
Ans 1 Two person are taking first “once I caught a thief”
Then other start looking at flying birds
2 Ram says “who is she”
Sham says “girl”
3. Host “ohey go and take a glass of water”
(B)- Discuss the short of communication barriers caused by each of these statements.
Ans 1.communication brake up because of second person’s inattention
2. Same reciver’sinattention
3. Lack of respect of sender’s behaviour
(C)-Restate to the people you are working with each of your three statements in a more sensitive way and ask them if they think the new version should be more effective.
Ans 1.second person can ask him how it happened.
2. Sham can say I do not know her.
3. Host can say “please give me a glass of water’.
In this way they can continue their communication
(D)-Discuss three ways in which communication barriers can effect interpersonal communication.
Ans 1. Difference in perception.
2. Confustion
3. Lack of information
Q4-Two colleagues Mary and David meet in David’s office to discuss the introduction of new software package on the agenda at tomorrow’s staff meeting. As they talk through the procedure to introduces this package to other staff.
A-identify the communication barriers that occur and explain briefly in two paragraphs how they contributor to this misunderstanding between Mary and David.
Ans David and Mary are discussing, then more channel and inappropriate of timing occur. It creates the misunderstanding between David and Mary.
To improve this misunderstanding they start their discussion once again and decide that Mary will present the procedure.
B-list two sources of noise of initial planning meeting.
Ans telephone and taking with another person.
C-How could Mary and David have dealt with the noise of interference in their planning meeting?
Ans Then Mary has provides the solution for problem, and both resume their discussion.
Q 5-In a group discussion presents your point of view on the following
A-Why is good communication so important in the workplace.
Ans communication is necessary for passing information between the working people in the same workplaces. At workplace staff’s ability to communicate is reflected by the quality and range of their communication skill. Communication provides the means, their motivation provides the willingness and communication skill provides the capacity. So interact with clients, customers and with other staff members workplaces requires communication skills.
B- What is the relationship between the message and the channel?
Ans Message is the idea or feeling transmitted from the sender to receiver. So it is a connection between sender and receiver. Channel is a technique used to convey a message for example telephone, letter, radio etc. Channel works as a vehicle for the message. It transports the messages between applications across remoting boundaries. A channel can listen on an end point foe the inbound messages send out bound messages to another endpoint.
C- How is feedback transmitted in non verbal communication?
Ans It is essential part of effective communication. It is the receiver’s response to sender’s message. Face to face communication provides immediately feedback and it is richest information medium because it includes many information channels available like voice, eye contact and body language. In this way some messages transmitted in nonverbal communication.
D- What are two factors that influence a person’s perception of the message?
Ans A person’s perception is influenced by experience attitudes and beliefs and range of expectation. Some times feedback and context or setting of communication affects a person’s perception.
E-How does noise effect communication?
Ans Noise interrupts the message or communication flow between sender and receiver can lead to misunderstanding or ambiguous communication. These communication barriers can be caused by sender, receiver, and lack of feedback and other elements of communication. But sometimes it distorts the intended message.
F- Communication is a learnt behaviour. Do you agree or disagree or why?
Ans communication is a learnt behaviour. Human communication verbal and nonverbal is based upon culture expectation and learnt behaviour. It controls and limits on human freedom, all kind of institutes and in politics.
G- Why is it important for both sender and receiver of a message to have empathy for the other persons?
Ans It means the feeling are same of sender and receiver. It is the ability to put one self to an other person’s place and understand the emotions thoughts and motives of another person.
Q 6- Checking what the other person said?
A- Work in groups in three {A, B, C}
1-persons A and B are to discuss a topic of interest by taking opposite sides. Person C is the observer
2person A opens the discussion .person B gives feedback to person A by summarising what person A has said before giving the opposite view. Person a summarises what person B has before person A continues with their opposing view.
3 continue this for 10 minutes when person C believes that either person A or B has not summarised the other person’s point of view accurately person C can give feedback to bothy A and B.
ANS (A) Group of three A and B are discussing opposite side of topic and C is observing .A starts the discussion and both gives feedback to each other. Then an other person observes that C can give the feedback.
B. After 10 minutes discuss the advantages gained by checking what the other person said.
Ans (B) An other person said that person C can give the feedback to both A and B.
STUDENT NOMBER S25490
STUDENT NAME PARMINDER KAUR
COMMUNICATION BARRIERS
TASK
1. Michael works as a sales representative in the New South Wales showroom and warehouse of the Wood Panel Division of a large Australian company, Woodstone.Senior buyers for large kitchen joinery firm based in Queensland and Victoria visit the New South Wales showroom and show a keen interest in the new products. Michael is able to make further contact with his client firm by letter, telephone or personal visit.
(A). Outline the advantage and disadvantages of the three possible channels of communication.
Ans-Advantages of letter
1 visual information is included
2 it does not use any electronic means so it is a lot cheaper
3it is enables long distance communication to take place
4 a written record of the message will be kept
Disadvantages
1 some times it can take long time to deliver
2. it can be lost and can be opened and read or sent to a wrong address
2. Telephone- in the industrialized world telephone is ubiquitous. it makes direct communication between any two people at any where.
Advantages of telephone communication
1. It is much faster than older method of letter
2. It is electronic it would not take your much money nor waste your time
3. As a knowledge based it also can be used a entertainer, can do shopping and banking
Disadvantages of telephone
1. some times our data can stole
2. It also can uses forbad task
Personal visit
Advantages
1You can under stand the mood and background of the person
2face to face communication collects personal identifiable information
3. Can build lasting and effective relationship, and eliminate confusion
Disadvantages
1. interviews are the geographically limitations they may impose on the surveys
2Difference in question method take much time
(B) Decide which of them Michael should use for the first follows up contact with this potential client. Give reasons for your choice of channel.
Ans Michael works as sales in a showroom. So he can communicate with his clients very well. It is more important skill. In this way he cans discussions to exchange ideas on how to solve them. He can also get extensive knowlegeabout the market. He can understand the mood and behaviour of clients, build effective relationship too. So personal visit is most important way to contact with potential clients.
2. (A) One of the most important skill that cans any person in an organisation needs the ability to communicate. Without communication your other skill are less useful. Explain the meaning of this statement.
Ans communication is an essential part of human interaction. it is useful to make harmonious relationship with others. Easily build good relation with clients, collouges etc.it is important to close the gap between the cultures. It has been heavily discounted in any kind of formal education that we under go. It is too important in life and to earn money. it is main way to express our view .it is successful way to express our self.
Without communication skill we can not prove our other skill before any other person .we feel shay and never try to contact with strangers. it shows the lack of confidence. Even then we have good skill to promotion but our breakdown of communication process. So communication skills are more important.
(B) Should an organisation train its staff in work place communication? Give reason for your answer.
Ans workplace that provides a product or service to other must operate with other people’s interaction with clients, customers, staff and the member of an organisation required communication and will succeed if the communication is effective. It plays an important roll at workplaces. It occurs for a number of direct or indirect reasons. It is necessary for passing information between the people working in the same place. And staff ability to communicate is reflected by the range and quality of their communication skills. So communication written, spoken and non verbal should be used by leaders and managers for evaluating performance directing staff and motivating others.
Q3-Working in groups of three
(A)-list of three statements that you have spoken or written that was insensitive to the receivers felling.
Ans 1 Two person are taking first “once I caught a thief”
Then other start looking at flying birds
2 Ram says “who is she”
Sham says “girl”
3. Host “ohey go and take a glass of water”
(B)- Discuss the short of communication barriers caused by each of these statements.
Ans 1.communication brake up because of second person’s inattention
2. Same reciver’sinattention
3. Lack of respect of sender’s behaviour
(C)-Restate to the people you are working with each of your three statements in a more sensitive way and ask them if they think the new version should be more effective.
Ans 1.second person can ask him how it happened.
2. Sham can say I do not know her.
3. Host can say “please give me a glass of water’.
In this way they can continue their communication
(D)-Discuss three ways in which communication barriers can effect interpersonal communication.
Ans 1. Difference in perception.
2. Confustion
3. Lack of information
Q4-Two colleagues Mary and David meet in David’s office to discuss the introduction of new software package on the agenda at tomorrow’s staff meeting. As they talk through the procedure to introduces this package to other staff.
A-identify the communication barriers that occur and explain briefly in two paragraphs how they contributor to this misunderstanding between Mary and David.
Ans David and Mary are discussing, then more channel and inappropriate of timing occur. It creates the misunderstanding between David and Mary.
To improve this misunderstanding they start their discussion once again and decide that Mary will present the procedure.
B-list two sources of noise of initial planning meeting.
Ans telephone and taking with another person.
C-How could Mary and David have dealt with the noise of interference in their planning meeting?
Ans Then Mary has provides the solution for problem, and both resume their discussion.
Q 5-In a group discussion presents your point of view on the following
A-Why is good communication so important in the workplace.
Ans communication is necessary for passing information between the working people in the same workplaces. At workplace staff’s ability to communicate is reflected by the quality and range of their communication skill. Communication provides the means, their motivation provides the willingness and communication skill provides the capacity. So interact with clients, customers and with other staff members workplaces requires communication skills.
B- What is the relationship between the message and the channel?
Ans Message is the idea or feeling transmitted from the sender to receiver. So it is a connection between sender and receiver. Channel is a technique used to convey a message for example telephone, letter, radio etc. Channel works as a vehicle for the message. It transports the messages between applications across remoting boundaries. A channel can listen on an end point foe the inbound messages send out bound messages to another endpoint.
C- How is feedback transmitted in non verbal communication?
Ans It is essential part of effective communication. It is the receiver’s response to sender’s message. Face to face communication provides immediately feedback and it is richest information medium because it includes many information channels available like voice, eye contact and body language. In this way some messages transmitted in nonverbal communication.
D- What are two factors that influence a person’s perception of the message?
Ans A person’s perception is influenced by experience attitudes and beliefs and range of expectation. Some times feedback and context or setting of communication affects a person’s perception.
E-How does noise effect communication?
Ans Noise interrupts the message or communication flow between sender and receiver can lead to misunderstanding or ambiguous communication. These communication barriers can be caused by sender, receiver, and lack of feedback and other elements of communication. But sometimes it distorts the intended message.
F- Communication is a learnt behaviour. Do you agree or disagree or why?
Ans communication is a learnt behaviour. Human communication verbal and nonverbal is based upon culture expectation and learnt behaviour. It controls and limits on human freedom, all kind of institutes and in politics.
G- Why is it important for both sender and receiver of a message to have empathy for the other persons?
Ans It means the feeling are same of sender and receiver. It is the ability to put one self to an other person’s place and understand the emotions thoughts and motives of another person.
Q 6- Checking what the other person said?
A- Work in groups in three {A, B, C}
1-persons A and B are to discuss a topic of interest by taking opposite sides. Person C is the observer
2person A opens the discussion .person B gives feedback to person A by summarising what person A has said before giving the opposite view. Person a summarises what person B has before person A continues with their opposing view.
3 continue this for 10 minutes when person C believes that either person A or B has not summarised the other person’s point of view accurately person C can give feedback to bothy A and B.
ANS (A) Group of three A and B are discussing opposite side of topic and C is observing .A starts the discussion and both gives feedback to each other. Then an other person observes that C can give the feedback.
B. After 10 minutes discuss the advantages gained by checking what the other person said.
Ans (B) An other person said that person C can give the feedback to both A and B.
GROUP NO.309J
STUDENT NOMBER S25490
STUDENT NAME PARMINDER KAUR
COMMUNICATION BARRIERS
TASK
1. Michael works as a sales representative in the New South Wales showroom and warehouse of the Wood Panel Division of a large Australian company, Woodstone.Senior buyers for large kitchen joinery firm based in Queensland and Victoria visit the New South Wales showroom and show a keen interest in the new products. Michael is able to make further contact with his client firm by letter, telephone or personal visit.
(A). Outline the advantage and disadvantages of the three possible channels of communication.
Ans-Advantages of letter
1 visual information is included
2 it does not use any electronic means so it is a lot cheaper
3it is enables long distance communication to take place
4 a written record of the message will be kept
Disadvantages
1 some times it can take long time to deliver
2. it can be lost and can be opened and read or sent to a wrong address
2. Telephone- in the industrialized world telephone is ubiquitous. it makes direct communication between any two people at any where.
Advantages of telephone communication
1. It is much faster than older method of letter
2. It is electronic it would not take your much money nor waste your time
3. As a knowledge based it also can be used a entertainer, can do shopping and banking
Disadvantages of telephone
1. some times our data can stole
2. It also can uses forbad task
Personal visit
Advantages
1You can under stand the mood and background of the person
2face to face communication collects personal identifiable information
3. Can build lasting and effective relationship, and eliminate confusion
Disadvantages
1. interviews are the geographically limitations they may impose on the surveys
2Difference in question method take much time
(B) Decide which of them Michael should use for the first follows up contact with this potential client. Give reasons for your choice of channel.
Ans Michael works as sales in a showroom. So he can communicate with his clients very well. It is more important skill. In this way he cans discussions to exchange ideas on how to solve them. He can also get extensive knowlegeabout the market. He can understand the mood and behaviour of clients, build effective relationship too. So personal visit is most important way to contact with potential clients.
2. (A) One of the most important skill that cans any person in an organisation needs the ability to communicate. Without communication your other skill are less useful. Explain the meaning of this statement.
Ans communication is an essential part of human interaction. it is useful to make harmonious relationship with others. Easily build good relation with clients, collouges etc.it is important to close the gap between the cultures. It has been heavily discounted in any kind of formal education that we under go. It is too important in life and to earn money. it is main way to express our view .it is successful way to express our self.
Without communication skill we can not prove our other skill before any other person .we feel shay and never try to contact with strangers. it shows the lack of confidence. Even then we have good skill to promotion but our breakdown of communication process. So communication skills are more important.
(B) Should an organisation train its staff in work place communication? Give reason for your answer.
Ans workplace that provides a product or service to other must operate with other people’s interaction with clients, customers, staff and the member of an organisation required communication and will succeed if the communication is effective. It plays an important roll at workplaces. It occurs for a number of direct or indirect reasons. It is necessary for passing information between the people working in the same place. And staff ability to communicate is reflected by the range and quality of their communication skills. So communication written, spoken and non verbal should be used by leaders and managers for evaluating performance directing staff and motivating others.
Q3-Working in groups of three
(A)-list of three statements that you have spoken or written that was insensitive to the receivers felling.
Ans 1 Two person are taking first “once I caught a thief”
Then other start looking at flying birds
2 Ram says “who is she”
Sham says “girl”
3. Host “ohey go and take a glass of water”
(B)- Discuss the short of communication barriers caused by each of these statements.
Ans 1.communication brake up because of second person’s inattention
2. Same reciver’sinattention
3. Lack of respect of sender’s behaviour
(C)-Restate to the people you are working with each of your three statements in a more sensitive way and ask them if they think the new version should be more effective.
Ans 1.second person can ask him how it happened.
2. Sham can say I do not know her.
3. Host can say “please give me a glass of water’.
In this way they can continue their communication
(D)-Discuss three ways in which communication barriers can effect interpersonal communication.
Ans 1. Difference in perception.
2. Confustion
3. Lack of information
Q4-Two colleagues Mary and David meet in David’s office to discuss the introduction of new software package on the agenda at tomorrow’s staff meeting. As they talk through the procedure to introduces this package to other staff.
A-identify the communication barriers that occur and explain briefly in two paragraphs how they contributor to this misunderstanding between Mary and David.
Ans David and Mary are discussing, then more channel and inappropriate of timing occur. It creates the misunderstanding between David and Mary.
To improve this misunderstanding they start their discussion once again and decide that Mary will present the procedure.
B-list two sources of noise of initial planning meeting.
Ans telephone and taking with another person.
C-How could Mary and David have dealt with the noise of interference in their planning meeting?
Ans Then Mary has provides the solution for problem, and both resume their discussion.
Q 5-In a group discussion presents your point of view on the following
A-Why is good communication so important in the workplace.
Ans communication is necessary for passing information between the working people in the same workplaces. At workplace staff’s ability to communicate is reflected by the quality and range of their communication skill. Communication provides the means, their motivation provides the willingness and communication skill provides the capacity. So interact with clients, customers and with other staff members workplaces requires communication skills.
B- What is the relationship between the message and the channel?
Ans Message is the idea or feeling transmitted from the sender to receiver. So it is a connection between sender and receiver. Channel is a technique used to convey a message for example telephone, letter, radio etc. Channel works as a vehicle for the message. It transports the messages between applications across remoting boundaries. A channel can listen on an end point foe the inbound messages send out bound messages to another endpoint.
C- How is feedback transmitted in non verbal communication?
Ans It is essential part of effective communication. It is the receiver’s response to sender’s message. Face to face communication provides immediately feedback and it is richest information medium because it includes many information channels available like voice, eye contact and body language. In this way some messages transmitted in nonverbal communication.
D- What are two factors that influence a person’s perception of the message?
Ans A person’s perception is influenced by experience attitudes and beliefs and range of expectation. Some times feedback and context or setting of communication affects a person’s perception.
E-How does noise effect communication?
Ans Noise interrupts the message or communication flow between sender and receiver can lead to misunderstanding or ambiguous communication. These communication barriers can be caused by sender, receiver, and lack of feedback and other elements of communication. But sometimes it distorts the intended message.
F- Communication is a learnt behaviour. Do you agree or disagree or why?
Ans communication is a learnt behaviour. Human communication verbal and nonverbal is based upon culture expectation and learnt behaviour. It controls and limits on human freedom, all kind of institutes and in politics.
G- Why is it important for both sender and receiver of a message to have empathy for the other persons?
Ans It means the feeling are same of sender and receiver. It is the ability to put one self to an other person’s place and understand the emotions thoughts and motives of another person.
Q 6- Checking what the other person said?
A- Work in groups in three {A, B, C}
1-persons A and B are to discuss a topic of interest by taking opposite sides. Person C is the observer
2person A opens the discussion .person B gives feedback to person A by summarising what person A has said before giving the opposite view. Person a summarises what person B has before person A continues with their opposing view.
3 continue this for 10 minutes when person C believes that either person A or B has not summarised the other person’s point of view accurately person C can give feedback to bothy A and B.
ANS (A) Group of three A and B are discussing opposite side of topic and C is observing .A starts the discussion and both gives feedback to each other. Then an other person observes that C can give the feedback.
B. After 10 minutes discuss the advantages gained by checking what the other person said.
Ans (B) An other person said that person C can give the feedback to both A and B.
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